Refund Policy
Thank you for shopping at Minikids.lk. We are committed to ensuring that you are fully satisfied with your purchase. If, for any reason, you are not completely happy with your item, we are here to assist.
Returns
We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method. Please note that any initial shipping fees will be excluded from the refund amount.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support within 14 days of receiving your order. We will provide you with instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Gift cards
- Personalized or custom-made items
- Perishable goods
- Downloadable software products
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, based on your preference and the product’s availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (such as a wrong or defective item). In these cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 7 business days after we receive your returned item. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Contact Us
For any questions regarding our refund policy, please reach out to our customer support team at info@minikids.lk or 074 142 8077. We are here to ensure your experience with Minikids.lk is pleasant and worry-free.
